Frequently Asked Questions

Q1. How to place an order?

A1. You can place the order directly on our website. If you are unable to process an order on, please call 123456789 for assistance.

Q2. How to cancel or change my order?

A2. If you want to change or add to your order, please place a separate order for any item not in your original order. For product return instructions, please visit our "Return Policy". Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks. For cancelling the order please write to us at

Q3. How to check the status of my order?

A3. To track the status of your order, click the Track Order link on the website. You will need your order number and the e-mail address used to place the order. Please allow 2-3 days for your order status to post. If you are a registered user, you can also check your order status using the My Account link on the home page.

Q4. What payment methods can I use?
A4. You may pay for your order with a credit card or debit card.
Q5. Can I save items in my shopping cart for purchase at a later date?

A5. Yes. Items placed in your shopping cart and not purchased will remain for 30 days. Your saved shopping cart is accessible only from the computer where it was created. To access your cart from multiple locations, please click on "My Account" and create an account.

Q6. How can I place a bulk order of a product, when there is not enough in stock?

A6. To place an order for a product that is low in quantity, please contact us at 123456789.

Q7. What if I can't find an item on the website?
A7. If an item no longer appears on the website, it may be out of stock or discontinued. Please contact us at 123456789 for assistance.
Q8. How can I find more information about an item on the website?

A8. Almost all of our products have additional information available. To find out more you can read customer reviews, descriptions, and product details. If you have more questions about a product’s picture or description, please contact us at 123456789.

Q9. Do I have to register to place an order with
A9. No, you are not required to register to place an order. Our membership is optional and free of charge. Becoming a member will make your shopping experience more convenient by allowing us to prefill your address, remember the items in your shopping cart, keep all of your shipping addresses, and track all of your orders. The "My Account" function will allow you to view any previous order information, including items ordered and ship dates.
Q10. How do I sign up for a account?
A10. To create an account, click on "My Account" at the top right-hand area of the home page and fill the required information.
Q11. How do I change my username or password?
A11. Registered users may change their username or password by accessing "My Account". Click the "Edit Profile" button and then make your updates. For further assistance, please contact us at 123456789.
Q12. How do I change/update my account information?

A12. To update your account information including billing address, shipping address, payment information, and registration, go to "My Account", sign in, and click the "Edit Profile" button.

Q13. How do I change/update my e-mail address?
A13. To update your e-mail address, go to "My Account", sign in, and click the "Edit Profile" button. To change your e-mail address to keep receiving our money-saving and informative e-mails, you can send an e-mail to us at Please be sure to include both your old and your new e-mail addresses. Please note that e-mail address updates can take 4-6 weeks to take effect.
Q14. How can I know when something is on sale?
A14. Sale prices change regularly. To receive notification of sale events via mail or e-mail, you may contact us at, or call us at 123456789.
Q15. Can I get a fabric sample before I order?
A15. Yes, you can order complimentary swatches by sending an email to Make sure to include your name, address, and the fabric/colour you are considering.
Q.16 What if I have some question about the fabric or your product?
A16. In the case of any query, you can write an email to us at or give us a call at 123456789.
Q.17 How many kinds of wooden furniture you sell?
Q.18 What is the guarantee that your product is of good quality? What if your product wears off in few months?
Q.19 What is the average life of the fabric and furniture you sell?
Q20. What kinds of fabrics do you sell?
Q21. Do you offer after sales service?
Q22. Is your faux leather as good as the real leather?
Q23. Is your fabric imported or made in India?
Q24. What kinds of animal leathers you sell?
Q25. Do you exchange old furniture for new?
Q26. If I need my furniture to be upholstered, then are you going to send someone to do it at my place or I will have to send my furniture to your warehouse?
Q27. How much time do you take to upholster the furniture?
Q28. Is your fabric soft in texture of hard?
Q29. How much space does your chair or sofa usually take?
Q30. What colours of fabric do you suggest with brown and black furniture?
Q31. How thick is your leather fabric?
Q32. Does your leather fabric smell?
Q33. How many people can sit at once on the sofa you sell?
Q34. How tall are the dinner tables that you sell?
Q35. Do you sell all kinds of dining and study room furniture?
Q36. Will I have to get the furniture polished in every few years?
Q37. How often do you recommend washing the leather and leatherette fabric?
Q38. Does your sofa and chair come with cushion?
Q39. Do you take international orders?
Q40. Is your furniture termite-free?